FAQ
Commonly asked questions and answers.
Why should I use Fairfax CTO to be my IT provider?
Unlike other providers, we are a business built by engineers. We are tech driven first and sales second. We pride ourselves in being able to help our clients understand their IT environment. We also pride ourselves that we don't treat you like a client, we treat you like a partner.
Will you really give us a free evaluation?
Yes. Every client is unique. We will not be able to help you unless we know you.
What businesses do you service?
For our CTO and MSP services, we can support most small businesses up to 25 employees. Once you get to about 25 employees, we tend to recommend you have a permanent tech employee. We can help you screen the hiring process too! However as every business has unique needs, this is not written in stone. Give us a call and we can see if we can help.
What are the services your can provide?
We have a wide range of services. We can provide network auditing and pen-testing. We can help from initial infrastructure building, advise and build out of expanding services for businesses. We can help with helpdesk staffing, end user training, and asset management. And many other service in between.
We've been hacked, can you help?
If you have already been hacked, there is little we can do at this point except limit the damage. However, with our advise and recommendations we will help keep it from happening again.
What are your rates?
We all know that a managed and stable budget is important to every business. Most of our rates are variable depending on what services are needed and how often. It really depends. However, after an initial free consultation, we will provide you with options that are clear to understand with no surprise add-ins later.
How come your competitor is cheaper?
The simple answer is many other providers will offer a low discount introductory rate for basic services. We do not appreciate this type of business model. We believe that basic no-frill service does little to no good for you. In fact it often leads to a false sense of security. We will give you the best value we can for your business. It's not always the cheapest, but you get what you pay for.
Do you work with businesses outside of Fairfax county?
Yes, but on a case by case basis. In order to keep our overhead low, we have a area we operate from so that we don't have a lot of lost time in traffic.
What else makes you really different?
We are not afraid to tell a customer no. Sometimes we are not the right fit. Sometimes a request is wrong, or simply impossible. We are not a yes-man. Our business is managed and lead by people with an engineering background.